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Returns

How can I return my order?

We offer 14 day returns from receipt on full priced items that are in unworn, unwashed, original condition with tags attached. All final sale items, including earrings, are not eligible for returns or exchanges unless deemed faulty. To return an item

Can I exchange my order?

We offer 14 day returns or exchanges for a different size on full priced items that are in unworn, unwashed, original condition with tags attached. All final sale items, including earrings, are not eligible for returns or exchanges unless deemed faul

Can I return swimwear after I have tried it on?

All swimwear must be tried on wearing undergarments. If returned they must still have the tags and hygiene stickers in place and will not be accepted if these are removed. Items returned that do not meet our return policy will be shipped back to the

When can I expect my refund?

Once your return is received by our warehouse, our returns team will process your return in 2-5 business days, you will be notified via email when this has been processed. Please also allow 2-5 business days for the funds to arrive back to your origi

Is there anything I can't return?

Due to hygiene considerations, all jewellery are final sale. All Choose What You Pay items and sale items are also final sale and cannot be returned or exchanged unless faulty. All Re-Worn items are final sale and are not eligible for refunds, exchan

Am I eligible for a refund if I paid with Afterpay or Zip Pay?

We accept all credit cards and Paypal, and in select countries, Afterpay and Zip Pay. Please head to the checkout to see what payment methods are available in your location. If you have purchased with Afterpay or Zip Pay, once we process your refund,

I received an Assembly Label gift, can I return it?

If you have received an Assembly Label gift that you wish to return, please reach out to our Customer Care team.