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Orders

Where is my order?

All orders are dispatched within 1 - 3 business days from our Australian Distribution Centre. Please see estimated shipping time frames here. Due to our Black Friday Sale, we have received a higher than usual volume of orders, if you are experiencing

Will I have to pay for customs and duties?

Duties and taxes are included in the price for most destinations. To check your location please click here. We also recommend contacting your local customs office or postal service website.

My item has been dispatched but delivery has been delayed, what should I do?

If your order has been dispatched and is delayed, you can create an enquiry with your tracking number to the courier, as they are a third party operator, we have no control over the speed of the delivery. If your order has been deemed lost by our cou

Can I change my order once it has been placed?

We are unable to edit or cancel your order once it is placed through our online store. Please ensure the items in your cart, shipping details, and payment details are all correct before placing your order. Once your order has been delivered, you can

I have received a faulty/damaged item in my order.

For any garment that has been deemed faulty by Assembly Label, we can provide either a replacement or refund for you. If your item is faulty, please send through a clear photograph of the fault, a description, and proof of purchase to our customer ca

What methods of payment do you accept?

We accept all credit cards and Paypal, and in select countries, Afterpay and Zip Pay. Please head to the checkout to see what payment methods are available in your location.

My item is being returned to sender

If your order is being returned to sender due to an incorrect address, or if there was an error with the delivery, please reach out to our customer care team with your correct address and we can organise for this to be resent. Please note there will

Assembly Label Online Safety

We are aware that there are fraudulent websites and social media accounts posing as Assembly Label. These scam sites copy Assembly Label branding and claim to sell our products. Shop safely with Assembly Label by only making online purchases at our o