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Assembly Label International

<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.42px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">For any garment that has been deemed faulty by Assembly Label, we can provide either a replacement or refund for you.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.42px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If your item is faulty, please send through a clear photograph of the fault, a description, and proof of purchase to our&#xA0;<a href="https://assemblylabel.com/pages/contact-us" style="box-sizing: border-box; background-color: rgb(255, 255, 255); touch-action: manipulation; color: var(--color-support-black); text-decoration-line: underline; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: var(--color-support-light-grey); text-underline-offset: 0.125rem; transition-property: color; transition-duration: 0.15s; transition-timing-function: var(--transition-timing-flick); margin-bottom: 0px; font-family: &quot;Neuzeit Grotesk&quot;, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.42px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal;" target="_blank">customer care team</a> via chat or email,<span style="color: rgb(0, 0, 0); font-family: Inter; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: 0.42px; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;and we will get this resolved for you.&#xA0;

For any garment that has been deemed faulty by Assembly Label, we can provide either a replacement or refund for you. If your item is faulty, please send through a clear photograph of the fault, a description, and proof of purchase to our customer ca

I have received a faulty/damaged item in my order.

Orders

Where is my order?

Will I have to pay for customs and duties?

My item has been dispatched but delivery has been delayed, what should I do?

Can I change my order once it has been placed?

What methods of payment do you accept?

My item is being returned to sender

Assembly Label Online Safety

How can I return my order?

Can I exchange my order?

Can I return swimwear after I have tried it on?

When can I expect my refund?

Is there anything I can't return?

Am I eligible for a refund if I paid with Afterpay or Zip Pay?

I received an Assembly Label gift, can I return it?

Returns

How do I apply the welcome discount to my order?

Discounts

How do I know my size?

You've run out of my size, will you be restocking?

How do I wash my Assembly Label garment?

How do you recommend laundering your linen?

How can I find the wool coat size guide?

Product

Edit Sale FAQs

Can I return items that are on sale?

Can I use discount codes for items on sale?

If something sells out, when it is restocked, can I purchase it at the discounted price?

I purchased an item before the sale and it is now discounted, can I have a refund for the additional spend?

I have received a faulty/damaged item in my order.Updated 7 months ago